Privacy Policy

Last updated: 6 April 2026

Gillian Ragan trading as Heritage Realty ("we", "us", "our") is committed to protecting the privacy of your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you interact with this website:

  • Email address (when you submit a form to receive commission or marketing fee information)
  • Name and phone number (if voluntarily provided via email or phone enquiry)
  • Website usage data collected via cookies and analytics tools

2. How We Collect Information

Personal information is collected through:

  • Forms on this website (managed via Mailchimp)
  • Phone calls and email correspondence
  • Cookies and tracking technologies (Google Tag Manager, Facebook Pixel)

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries about real estate services
  • Send you requested information about commission and marketing fees
  • Improve our website and marketing effectiveness
  • Comply with legal obligations

We will not use your information for purposes other than those outlined above without your consent.

4. Third-Party Services

This website uses the following third-party services that may collect data:

  • Google Tag Manager / Google Analytics — website usage analytics
  • Facebook Pixel (Meta) — advertising measurement
  • Mailchimp — email form processing and delivery

Each service operates under its own privacy policy. We encourage you to review their policies.

5. Cookies

This website uses cookies to analyse traffic and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose information to third parties only where required by law or with your consent.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

8. Access and Correction

You have the right to access and request correction of your personal information held by us. To make a request, contact us using the details below.

9. Contact

If you have questions about this privacy policy or wish to make a complaint, please contact:

Gillian Ragan — Heritage Realty
Phone: 0414 919 445
Email: gillianragan@gmail.com